Pieces Boutique Store

Return Policy

We hope you love what you've ordered from Pieces On-Line. But if something isn't right, please let us know. We'll be more than happy to accept your return accompanied by the original invoice. We'll also exchange your color, size or an entirely different style as long as it is accompanied by the original invoice. There will be no returns or exchanges without the original invoice.

Returns and exchanges will be accepted as long as items are sent back to us within seven days of the original purchase. Requests for returns or exchanges beyond 7 days will not be accepted, and the package will be returned to the sender. Sale items purchased through Pieces On-Line are not returnable, as these items are considered final sale.

Exchange Procedure
Simply place the unworn, unwashed or defective item in the original box with the original invoice and mail to us via insured mail at:

Allow 7-10 days for the new merchandise to arrive. If there is a difference due to the customer, please allow 1-2 billing cycles for the account to be credited. If there is a difference due to Pieces On-Line, we will request authorization from you via email before your card is charged. Upon receipt of authorization, the charge will be posted to your account within 24 hours.

Return Procedure
Simply place the unworn, unwashed or defective item in the original box with the original invoice clearly marked with reason for return. Mail the package to us via insured mail at:

Allow 7-10 days for returned items to get to us and for processing of a full refund.
Allow 7-10 business days for your account to be credited for the full amount charged. You will receive an email confirmation notifying you of the amount credited to your account by Pieces On-Line.

Adjustments
Pieces On-Line does not give any adjustments of any kind. Items go on sale based on Sell thru. Refunds will not be given on any purchases made prior to an item going on sale.